Senior Research Data Scientist (NLP)

Website - Cleverly

An AI-platform to make customer support teams more efficient

Cleverly ( is opening a Senior Data Scientist (NLP) position!


About Cleverly:

Cleverly ( product uses the latest machine learning algorithms to help customer service teams be more efficient. With Cleverly, Customer Service agents deal with repetitive work faster so they can focus on more complex, value-added tasks.

If you are looking for an opportunity to build the next generation of AI-powered products and want the challenge of a start-up company, with a strong data foundation, this is the place for you.

We are a small and ambitious team with previous startup experience, great work ethics and proud about the competence with which we approach work. We discourage crunching, and we strive for good work-life balance.


Job Summary:

Cleverly ( is opening a position for a Senior Data Scientist in the area of NLP under the scope of the SME Innovation Associate project. This project aims to improve our AI features, with a special focus on chat components.



  • Lead the scientific effort of improving and transferring conversational AI into the current Cleverly product.
  • Research and adapt new state-of-the-art AI methods to solve real-life challenges in Customer Service conversational AI.
  • Be up to date with state-of-the-art literature in machine learning and NLP, participating in conferences and sharing knowledge internally.
  • Work closely with our Head of Research as well as Product, Custom Success and Engineering teams to understand the main product challenges, design the most appropriate solutions and support its productization.


Work environment:

The candidate will be fully integrated into the Research team of Cleverly and she/he will work in our Lisbon office in Portugal (or remotely), on a strategic mid-term vision of the company. At the same time, the candidate will have access to real data from Cleverly clients and she/he will be part of a startup that works in an agile way and develop and test solutions that bring value to the customer as early as possible.

The candidate will be involved in all company events and will have the opportunity to participate in international conferences and training programs.


What you’ll get:

  • Competitive salary
  • Stimulating startup environment
  • Business experience abroad to turn research ideas into an innovation
  • Relocation Package
  • Individual budget for training and conferences
  • A MacBook Pro and external monitor to work with


We seek:

  • PhD degree (or equivalent experience) in Machine Learning, Natural Language Processing (NLP), or related fields
  • Deep knowledge of Natural Language Processing, ideally with a special focus on dialog, Information retrieval, question answering, classification or sequence to sequence models
  • +4 year of hands-on experience in building machine learning models
  • +4 year of hands-on experience with Machine Learning and deep learning stack (e.g. Tensorflow, Keras, Pytorch, Scikit-Learn, Pandas, etc)
  • +7 years of programming experience (preferably with Python)
  • Be curious and eager to understand the fundamentals of AI in a critical way
  • Be eager to learn industrial innovation and to carrying out research to turn business ideas into an innovation
  • Be pragmatic and goal-oriented


How to apply:


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