Senior Software Engineer – Machine Learning Integrations

Website Zendesk

Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we’re passionate about empowering our customers.

As a Senior Engineer, you’ll be responsible for developing products in collaboration with our Data Scientists and other Machine Learning engineers, and delivering high-quality ML and AI products to our customers, at a scale that most companies only dream of.

What you get to do every day:

Write clean and maintainable code to support the team’s delivery commitments.
Work closely with Data Science and Product teams to tackle hard problems Zendesk customers face, deliver high-quality software to end-users, and continuously improve the tooling around our ML technology.
Contribute with reliable and scalable code to user-facing applications serving millions of customers experience agents worldwide, daily.
Collaborate closely with fellow Engineers to find innovative solutions to traditional technical challenges.
Actively contribute to discussions about technical design and standard methodology.
Investigate and resolve production issues.
Champion initiatives to improve the scalability and robustness of our platforms.

What you bring to the role:

Proficiency in at least one of our core languages: Ruby, Javascript, or Java.
A discernible passion for data engineering: especially around large-scale data processing.
Exposure to AWS infrastructure is an advantage.
A self-managed and dedicated approach with the ability to work independently.
Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities.
Experience building scalable and stable software applications.
Willingness to mentor junior team members, as well as to learn and improve.

What our tech stack looks like:

Our whole codebase is written in Scala, Ruby, Python, Java, and Go.
Our servers live in AWS.
Our data is stored in S3, RDS MySQL, Redis, ElasticSearch, and Aurora.
Our services are deployed to Kubernetes using Docker, and use Kafka for stream-processing.
We’re setting up an office location in Lisbon. We have 15+ staff and are home to exciting next-generation ML products that are already in use by customers in the banking and finance area, online and offline retailers, and even national postal services. You will work with a driven team, passionate about delivering the right experience to end-users using sophisticated and state-of-the-art technology.

Included as part of our benefits package, you’ll receive corporate hospital insurance coverage, Zendesk stock, and flexible working hours. Social responsibility is something we believe in and regularly volunteer with our community partners with the full support of the company.

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.


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